Maximize Operational Profits

Hidden inefficiencies and service friction cost hotels up to 20% of potential revenue.

At SSC, we pinpoint those leaks and install lean, tech‑enabled workflows so you capture every dollar.

Financial Alignment:

• Find the Money: Reveal revenue drains via mystery‑shopping and process analytics.

• Keep More of the Money: Cut labor and resource waste through SOPs and performance coaching.

Core Services:

• Targeted Audit & Analysis

  • Mystery‑shop guest journeys (check‑in to checkout)

  • Pricing and upsell funnel review (room rates, F&B, add‑ons)

  • Operational KPI benchmarking against regional peers

• Lean Service Bootcamp

  • Staff micro‑training on high‑impact upsells (late‑checkout, spa)

  • Standardized checklists & digital workflows (mobile check‑in/out)

  • Real‑time performance dashboards (tablet‑based scorecards)

• Luxury‑Readiness Staging

  • Pre‑launch walk‑throughs with AI‑driven checklists

  • Role‑play scenarios for front‑line teams

  • Readiness scoring & prioritized action plan

Why It Matters Today:

• Tech Edge: Integrate IoT sensors and tablet‑based SOP apps to track and optimize every task.
• Guest Expectations: Modern travelers demand seamless, contactless experiences—backed by data.